Flying with Wizz Air: FAQs, Rules, and Passenger Rights

Here is Wizz Air punctuality data from the last 7 days of operations to help you set realistic expectations:

• On-time performance: 55.77%. This means 1673 of the 3000 total flights operated arrived within 15 minutes of their scheduled gate time.

• Cancelled flights: 550 flights. Of these cancellations, 0 were on domestic routes and 550 were on international routes.

• Major delays: 26 flights. These flights experienced significant delays, arriving more than 3 hours after their scheduled time.

Flight numbers shown are estimates, based on internal databases and third parties.

Over the last week, Wizz Air international flights had:

• a cancellation rate of 18.44%, and

• a severe delay rate (>180 minutes) of 0.84%.

The airline operated 2983 international flights during this period.

Reliability often depends on the specific route, airport, and external factors like weather or air traffic control restrictions.

Wizz Air performance can vary, but AirHelp’s data offers an objective snapshot. Wizz Air has an AirHelp Score of 7.17 out of 10, which evaluates airlines based on on-time performance, claim processing, and customer service.

Like all major carriers, the airline has experienced incidents in its history, but it continuously invests in pilot training, aircraft maintenance, and safety protocols. Modern aviation is statistically one of the safest modes of transportation, and Wizz Air adheres to strict international and UK safety regulations.

Wizz Air operates an extensive low-cost network focused on destinations across Europe, as well as routes to the Middle East, North Africa, and Central Asia from its multiple bases.

Wizz Air does not operate a traditional hub system but has numerous operational bases across Europe. Key bases include Budapest (BUD), London Luton (LTN), Warsaw (WAW), Vienna (VIE), and Rome (FCO).

Wizz Air is an ultra-low-cost carrier and does not belong to any major global airline alliance. It has very limited commercial partnerships, focusing on its own point-to-point network.

If you’re flying on a codeshare operated by another airline, your passenger rights usually depend on the operating carrier (the airline that actually flies the plane). However, if that airline is UK-based or your flight departs from the UK/EU, you may be entitled to compensation under UK 261 (or EC 261) for eligible delays or cancellations.

Let AirHelp check your eligibility and file the claim.

Wizz Air policy is strict and fee-based. Only one small personal item that fits under the seat is included in the cheapest fare. A larger carry-on bag (cabin luggage) requires an additional fee.

Checked bag allowances depend on your route and ticket type. Weight and size limits apply, and fees may be charged for additional or overweight bags.

You should report it immediately to the Baggage Service Office (or at the Wizz Air service desk, if available) and get a Property Irregularity Report (PIR) as proof. On international flights, your baggage rights are protected by the Montreal Convention, which also applies to flights departing from or arriving in the UK.

If you are an AirHelp+ member, you can let AirHelp handle your claim to obtain the reimbursement and compensation you are due (up to approximately £1,550).

You must check in online on the Wizz Air website or mobile app (it's free). Online check-in opens 30 days before departure if you have purchased a seat, or 24 hours before departure if you haven't. Airport check-in is available for an extra fee (except at certain airports where online check-in is not possible).

For all flights, arriving at least 2 hours before the scheduled departure time is strongly recommended to complete bag drop (if applicable) and security procedures.

Prohibited items include explosives, flammable liquids, and many sharp objects. Common items like certain lighters and gel-type sports equipment are also not allowed. Check the UK airport security regulations website and Wizz Air prohibited items list for full details.

You can track your flight on the Wizz Air app or website, or use the flight tracker built into the AirHelp app.

Compensation rights depend on the laws that apply to your specific flight. Flights departing from the United Kingdom or operated by a UK airline may qualify for compensation of up to £520 under UK 261, while EU-related flights fall under EC 261, provided the airline is responsible for the delay.

With our compensation checker, you can check for free whether you are entitled to compensation.

It depends on numerous circumstances, such as the law governing that specific flight, the notice period with which the airline communicates the cancellation, and the delay of the replacement flight. Under UK 261 and EC 261 laws, you may be entitled to assistance at the airport and compensation of up to £520.

Airlines first ask for volunteers to give up their seats in exchange for compensation. If not enough volunteers are found and you are involuntarily denied boarding, you are entitled to compensation under UK 261, EC 261, and other local aviation regulations.

You can file your claim directly on the airline's website. For flight compensation under EU law, submit it through AirHelp: we’ve won compensation for 3 million passengers worldwide. AirHelp operates on a no-win, no-fee basis so you don’t pay us anything upfront.

Wizz Air provides services for passengers with mobility, hearing, and vision disabilities. Common services include wheelchair assistance and pre-boarding.

You can request these accommodations during booking, via the airline's website or mobile app, or by contacting their customer service in advance. Learn more about rights for passengers with disabilities and reduced mobility here.

Wizz Air provides family boarding, child seat guidelines, and infant travel options depending on age and route.

Wizz Air does not allow pets on board or in the hold, except for recognised assistance dogs (free of charge, with required documents). Check regulations of departure/arrival countries.

Wizz Air does not offer Wi-Fi or in-flight streaming entertainment on its aircraft.

Wizz Air does not feature seatback screens or TVs on any of its aircraft.

Wizz Air does not offer complimentary meals or snacks. A variety of snacks, meals, and beverages are available for purchase on board during the flight.

A selection of beer, wine, and spirits is available for purchase on board most Wizz Air flights. There are no complimentary alcoholic beverages.

Yes, you may bring your own food on board, provided it complies with airport security regulations. Liquids (such as sauces or yoghurts) must generally adhere to the rules for carrying liquids.

The airline was founded in 2003 and commenced operations in 2004 from its first base in Budapest, Hungary.

Wizz Air corporate headquarters are located in Budapest, Hungary.