Complex cargo claims, made simple
Recover your cargo loss with the experts
Pursue liability claims for damaged, delayed, or lost cargo across air, sea, and road with specialists in international cargo law.
We're the global leader in flight compensation
Fast assessment
to confirm your claim’s viability
End-to-end support
with documents, correspondence, and negotiation
No win, no fee
so you only pay if we win
AirHelp. Where legal expertise meets smart technology.
AirHelp uses a powerful combination of legal insight and smart operational systems to simplify cargo claim recovery.
Our tech speeds up eligibility checks and liability assessments, while our global network of legal experts manages the complexities of international transport law.
With more than 3 million successful compensation claims handled for air passengers, we've built a reputation for reliability, transparency, and consistent results. We now bring that experience to cargo claims — offering a modern, efficient, and risk-free way to recover losses from carriers.
Who we help
Expert cargo claim recovery for owners, forwarders, and insurers
Whether you manage shipments, insure them, or move them on behalf of clients, AirHelp makes cargo claims simple, transparent, and risk-free — across air, land, and sea freight.
Cargo owners
We help shippers recover losses from damaged, missing, or delayed cargo — handling the legal work, documentation, and negotiation with carriers.
Freight forwarders
We assist forwarders by managing complex, time-sensitive claims, ensuring transparent communication and a smooth recovery process from start to finish.
Cargo insurers
We support insurers with fast eligibility checks, strong evidence preparation, and efficient negotiations, helping to reduce administrative workload.
Cargo owners
We help shippers recover losses from damaged, missing, or delayed cargo — handling the legal work, documentation, and negotiation with carriers.
Freight forwarders
We assist forwarders by managing complex, time-sensitive claims, ensuring transparent communication and a smooth recovery process from start to finish.
Cargo insurers
We support insurers with fast eligibility checks, strong evidence preparation, and efficient negotiations, helping to reduce administrative workload.
Please note that our cargo claims services are offered to business customers (B2B) only and are subject to individually agreed terms and conditions.*
Cargo owners
We help shippers recover losses from damaged, missing, or delayed cargo — handling the legal work, documentation, and negotiation with carriers.
Freight forwarders
We assist forwarders by managing complex, time-sensitive claims, ensuring transparent communication and a smooth recovery process from start to finish.
Cargo insurers
We support insurers with fast eligibility checks, strong evidence preparation, and efficient negotiations, helping to reduce administrative workload.
How we help
Types of cargo claims
1. Damage
Physical or water damage, contamination, and crushed or broken goods
2. Loss and non-delivery
Missing cargo, partial loss, misrouted shipments, or stolen goods
3. Delay
Late arrivals, extended transit times, missed connections, or schedule disruptions
4. Reefer and perishable issues
Temperature excursions, spoilage, contamination, or equipment failures
5. Short delivery
Temperature excursions, spoilage, contamination, or equipment failures
How we help
Types of cargo claims
Damage
Physical or water damage, contamination, and crushed or broken goods
Loss and non-delivery
Missing cargo, partial loss, misrouted shipments, or stolen goods
Delay
Late arrivals, extended transit times, or missed connections.
Reefer and perishable issues
Temperature excursions, spoilage, contamination, or equipment failures
Short delivery
Fewer packages or lower net weight delivered than stated on the bill of lading
How it works
Step 1
Submit a claim in minutes
Upload your shipment details and documents and we quickly confirm your eligibility.
step 2
We build your case
Our team builds the strongest possible case to support your claim — and handles everything.
step 3
You get compensation
We successfully secure your compensation and transfer your funds — minus our fee.
Why choose AirHelp for your next cargo claim?
No win, no fee
You never pay upfront. We cover all legal and administrative costs and only take a fee when we successfully recover compensation for you.
Tech that works for you
Our systems speed up eligibility checks, organise documentation, and support faster negotiations — helping you save time and reduce manual workload.
Clear, transparent process
We keep you informed at every step with straightforward updates, clear explanations, and a simple path to resolving your cargo claim.
Commonly asked questions about cargo claims
*Please note that our cargo claims services are offered to business customers (B2B) only and are subject to individually agreed terms and conditions.
The general Terms & Conditions of AirHelps website do NOT apply to cargo claims services
Individual T&Cs will be provided for each inquiry
By submitting an inquiry, you consent to receive tailored contract terms
No contractual obligation arises from the inquiry alone