Lufthansa FAQs: Key Information for Passengers

Get compensation for flight disruptions
Up to £520 per person
For delays, cancellations, and more
Check your flight in 2 minutes
Flying with Lufthansa means juggling baggage rules, check-in windows, and passenger-rights legalese before you even reach the gate. This guide streamlines every essential policy – carry-on sizes, pet fees, compensation triggers – into quick, scannable answers that save time and spare headaches.
We decoded the fine print, packed the must-knows into one page, and slipped a safety net under your boarding pass so the only surprise left is how straightforward Lufthansa travel can be. If something does go sideways, AirHelp steps in as your silent co-pilot, pressing the right buttons to get your money, and your peace of mind, back on track.
We enforce your rights as a consumer
compensation calculator
Check what you're entitled to
£220
up to 1,500 km
£350
1,500 - 3,500 km
£520
from 3,500 km
How safe and reliable is flying with Lufthansa?
Travelling with Lufthansa: destinations and partnerships
Lufthansa baggage rules, fees, and allowances
More information
Check-in and airport procedures
Checklist for making a claim
Hold onto your boarding pass and travel documents
Gather proof (e.g. photos of departure boards or emails from the airline)
Check for compensation with our Free Eligibility Checker
File your claim through AirHelp
That's it – we’ll handle the rest.
Your passenger rights when flying with Lufthansa
step 1
Start a claim in 2 mins
AirHelp is quick, secure, and easy.

step 2
We do the rest
No paperwork. No calls. No stress.
More information
Flying with Lufthansa: travellers with special needs
On board with Lufthansa: comfort and services
Information and facts about Lufthansa
Recent delays and cancellations
Date | Flight number | Airline | Route | Status | ||
|---|---|---|---|---|---|---|
09/01/2026 | 22:10 | AC8159 | Air Canada | Vancouver (YVR) Victoria (YYJ) | Cancelled | Check Compensation |
10/01/2026 | 22:10 | NH94 | All Nippon Airways | Osaka (KIX) Tokyo (HND) | Cancelled | Check Compensation |
09/01/2026 | 21:45 | UA4518 | United Airlines | Chicago (ORD) Saint Louis (STL) | Cancelled | Check Compensation |
09/01/2026 | 21:35 | UA3690 | United Airlines | Chicago (ORD) Indianapolis (IND) | Cancelled | Check Compensation |
09/01/2026 | 21:30 | UA1005 | United Airlines | Phoenix (PHX) Los Angeles (LAX) | Cancelled | Check Compensation |
09/01/2026 | 21:12 | UA4575 | United Airlines | Norfolk (ORF) Newark (EWR) | Cancelled | Check Compensation |
09/01/2026 | 21:10 | LH1382 | Lufthansa | Frankfurt (FRA) Gdansk (GDN) | Cancelled | Check Compensation |
- Cancelled
AC8159
•Air Canada
Vancouver
••Victoria
YVR
YYJ
Check Compensation09/01/2026
22:10
- Cancelled
NH94
•All Nippon Airways
Osaka
••Tokyo
KIX
HND
Check Compensation10/01/2026
22:10
- Cancelled
UA4518
•United Airlines
Chicago
••Saint Louis
ORD
STL
Check Compensation09/01/2026
21:45
- Cancelled
UA3690
•United Airlines
Chicago
••Indianapolis
ORD
IND
Check Compensation09/01/2026
21:35
- Cancelled
UA1005
•United Airlines
Phoenix
••Los Angeles
PHX
LAX
Check Compensation09/01/2026
21:30
- Cancelled
UA4575
•United Airlines
Norfolk
••Newark
ORF
EWR
Check Compensation09/01/2026
21:12
- Cancelled
LH1382
•Lufthansa
Frankfurt
••Gdansk
FRA
GDN
Check Compensation09/01/2026
21:10