Getting in touch with Lufthansa: official channels brought together by AirHelp

Wondering how to get in touch with Lufthansa customer service? This page pulls together the publicly available information on Lufthansa's official channels, including their online support area, contact forms, and other ways to reach the airline. AirHelp is an independent air passenger rights company and is not affiliated with Lufthansa in any way. Contact details may change over time, so it's worth checking the official Lufthansa website at lufthansa.com for the latest information.

If your Lufthansa flight was significantly delayed or cancelled, you may be entitled to up to £520 in compensation. AirHelp can check your eligibility for free in around two minutes.

Drawing on information published on Lufthansa's official website, the airline can be reached through the following customer service channels:

• Website: lufthansa.com lets passengers manage bookings and check flight status.

• Phone: At the time of writing, Lufthansa publishes a customer service phone number on its official website. You'll find the current number on their contact page.

• Live chat: A digital chat service is available on the Lufthansa website, covering common requests such as bookings and baggage.

• Contact form: Written requests and complaints can be submitted through the contact forms available in Lufthansa's online help area.

• Mailing address: Lufthansa German Airlines, Customer Feedback, Postfach 710234, 60492 Frankfurt, Germany.

*Contact details may change over time. For the most accurate and up-to-date information, please refer directly to the official Lufthansa website at lufthansa.com.

When UK 261 and EC 261 rights come into play

When a Lufthansa flight is significantly delayed, cancelled without sufficient notice, or affected by denied boarding due to overbooking, UK 261, EC 261, and other applicable passenger rights regulations may entitle you to financial compensation.

Compensation claims can be submitted directly to Lufthansa through the airline's own procedure. The specific requirements and documentation are set out in the airline's online support area.

Why some passengers turn to AirHelp for their claim

AirHelp is the largest flight compensation company in the world, with a network of legal specialists active in more than 30 countries. Each claim is pursued using advanced technology that allows the process to be handled efficiently.

The stress of the claim process is taken on by AirHelp, which deals with the heavy lifting on the passenger's behalf. The service operates on a no win, no fee basis, so submitting a claim is risk-free. Here is what the AirHelp claim service covers:

• Free eligibility check: whether a flight qualifies for compensation can be confirmed in roughly two minutes, at no cost.

• Claim handling: AirHelp takes care of the claim process for the passenger.

• No win, no fee: a service fee is charged only when the claim succeeds. The full fee structure is set out on the fees page.

• Track record: AirHelp has supported more than 3.3 million passengers in pursuing compensation and holds over 178,000 five-star reviews on Trustpilot.

AirHelp can check eligibility for compensation under UK 261, European regulation EC 261, Brazil's ANAC 400, and other passenger rights laws. The airline side is handled by AirHelp, sparing passengers the paperwork and the back-and-forth.

When luggage is delayed, damaged, or lost on a Lufthansa flight, passengers may be entitled to a refund or compensation under applicable passenger rights regulations. The standard industry approach is to report the issue at the airport before leaving, then submit a formal claim.

The exact steps, deadlines, and documentation are set out on the Lufthansa baggage help page, and these details may change over time, so always check the airline's official site. AirHelp also offers a general guide to Lufthansa baggage issues with further information for passengers.

Standard steps for baggage claims

Drawing on standard industry practice and information published by Lufthansa:

• Reporting the issue at the airport's Baggage Service Office (or at a Lufthansa service desk, where one is available) before leaving the terminal is normally required.

• A Property Irregularity Report (PIR) with a reference number is generally issued at the point of reporting.

• Photographing any visible damage tends to be recommended.

• Receipts for essential purchases made because of a baggage delay should be kept for the claim.

• Claims need to be submitted to Lufthansa within the time limits the airline sets.

The exact procedure and time limits are available on the Lufthansa baggage help page.

Payouts under the Montreal Convention and the role of AirHelp

On most international flights, baggage rights fall under the Montreal Convention, which, depending on the circumstances, can allow passengers to claim up to roughly £1,550 in cases of:

• Lost baggage

• Delayed baggage

• Damaged baggage

Eligible expenses include essential purchases made while baggage was delayed, as well as the repair or replacement of damaged items. Further detail is available on the AirHelp page on lost or delayed luggage.

As an alternative route to pursuing this kind of compensation, AirHelp runs a baggage claim service open to passengers. An AirHelp+ membership adds a fast-payment bonus of €100 in eligible baggage disruption cases, alongside the other membership benefits.

Passengers needing wheelchair support, those with medical conditions, and those travelling with a disability can request special assistance from Lufthansa directly. These requests are not handled by AirHelp; they are dealt with by the airline through its own channels.

According to publicly available information, Lufthansa generally asks passengers to submit the request well ahead of departure. The full procedure, including eligibility and deadlines, is described on the airline's official special assistance page. As these details may change over time, the Lufthansa website remains the source to consult for the current procedure.

Compiled independently by AirHelp, the AirHelp Score assesses carriers across three criteria: punctuality, passenger reviews, and claim handling. It offers a comparative reference for passengers considering how one airline measures against another.

Lufthansa's current score is published on the AirHelp Score page.