EasyJet FAQs: Key Information for Passengers

Here is Easyjet punctuality data from the last 7 days of operations to help you set realistic expectations:

• On-time performance: 59.83%. This means 8820 of the 14742 total flights operated arrived within 15 minutes of their scheduled gate time.

• Cancelled flights: 1595 flights. Of these cancellations, 299 were on domestic routes and 1296 were on international routes.

• Major delays: 116 flights. These flights experienced significant delays, arriving more than 3 hours after their scheduled time.

Flight numbers shown are estimates, based on internal databases and third parties.

Over the last week, Easyjet international flights had:

• a cancellation rate of 10.51%, and

• a severe delay rate (>180 minutes) of 0.77%.

The airline operated 12333 international flights during this period.

Reliability often depends on the specific route, airport, and external factors like weather or air traffic control restrictions.

Easyjet performance can vary, but AirHelp’s data offers an objective snapshot. Easyjet has an AirHelp Score of 5.79 out of 10, which evaluates airlines based on on-time performance, claim processing, and customer service.

Like all major carriers, the airline has experienced incidents in its history, but it continuously invests in pilot training, aircraft maintenance, and safety protocols. Modern aviation is statistically one of the safest modes of transportation, and Easyjet adheres to strict international and UK safety regulations.

Easyjet operates one of Europe's most extensive low-cost networks, flying to hundreds of destinations across Europe, North Africa, and the Middle East from its numerous bases.

Easyjet does not operate a traditional hub system but has major operational bases across Europe. Key bases include London Gatwick (LGW), London Luton (LTN), Milan Malpensa (MXP), Berlin (BER), Geneva (GVA), and Amsterdam (AMS).

Easyjet is an independent low-cost carrier and does not belong to any major global airline alliance. It has a partnership with easyJet holidays for package tours and select interline agreements (e.g., with Aegean, Norse Atlantic, Etihad, and others via "Worldwide by easyJet"), but no extensive codeshare network.

If you’re flying on a codeshare operated by another airline, your passenger rights usually depend on the operating carrier (the airline that actually flies the plane). However, if that airline is UK-based or your flight departs from the UK/EU, you may be entitled to compensation under UK 261 (or EC 261) for eligible delays or cancellations.

Let AirHelp check your eligibility and file the claim.

All fares include one small under-seat cabin bag (max. 45 x 36 x 20 cm). Only fares like "Up Front" or "Extra Legroom" include a second, larger overhead cabin bag. For standard fares, a larger cabin bag requires an additional fee.

Checked bag allowances depend on your route and ticket type. Weight and size limits apply, and fees may be charged for additional or overweight bags.

You should report it immediately to the Baggage Service Office (or at the Easyjet service desk, if available) and get a Property Irregularity Report (PIR) as proof. On international flights, your baggage rights are protected by the Montreal Convention, which also applies to flights departing from or arriving in the UK.

If you are an AirHelp+ member, you can let AirHelp handle your claim to obtain the reimbursement and compensation you are due (up to approximately £1,550).

You must check in online via the Easyjet website or mobile app. Online check-in opens 30 days before departure. Airport check-in is available only for special cases (e.g., passengers with reduced mobility) and may incur a high fee.

For all flights, arriving at least 2 hours before the scheduled departure time is recommended. Bag drop closes 40 minutes before departure for most flights (60 minutes at some airports).

Prohibited items include explosives, flammable liquids, and many sharp objects. Common items like certain lighters and gel-type sports equipment are also not allowed.

Check the UK airport security regulations website and Easyjet's prohibited items list for full details.

You can track your flight on the Easyjet app or website, or use the flight tracker built into the AirHelp app.

Compensation rights depend on the laws that apply to your specific flight. Flights departing from the United Kingdom or operated by a UK airline may qualify for compensation of up to £520 under UK 261, while EU-related flights fall under EC 261, provided the airline is responsible for the delay.

With our compensation checker, you can check for free whether you are entitled to compensation.

It depends on numerous circumstances, such as the law governing that specific flight, the notice period with which the airline communicates the cancellation, and the delay of the replacement flight. Under UK 261 and EC 261 laws, you may be entitled to assistance at the airport and compensation of up to £520.

Airlines first ask for volunteers to give up their seats in exchange for compensation. If not enough volunteers are found and you are involuntarily denied boarding, you are entitled to compensation under UK 261, EC 261, and other local aviation regulations.

You can file your claim directly on the airline's website. For flight compensation under EU law, submit it through AirHelp: we’ve won compensation for 3.3 million passengers worldwide. AirHelp operates on a no-win, no-fee basis so you don’t pay us anything upfront.

Easyjet provides services for passengers with mobility, hearing, and vision disabilities. Common services include wheelchair assistance and pre-boarding.

You can request these accommodations during booking, via the airline's website or mobile app, or by contacting their customer service in advance. Learn more about rights for passengers with disabilities and reduced mobility here.

Easyjet provides family boarding, child seat guidelines, and infant travel options depending on age and route.

Easyjet does not transport pets (dogs, cats, etc.) in the cabin or hold, except for certified guide/assistance dogs (free, with prior approval and documentation).

Easyjet offers a local onboard Wi-Fi network on all aircraft for free access to digital entertainment (games, flight info, and buy-on-board menu) via passengers' personal devices. However, there is no internet connectivity or external streaming available.

Easyjet does not feature seatback screens or TVs on any of its aircraft.

Easyjet does not offer complimentary meals. A wide selection of food, snacks, and beverages is available for purchase on board during the flight.

A selection of beer, wine, and spirits is available for purchase on board most Easyjet flights. There are no complimentary alcoholic beverages.

Yes, you may bring your own food on board, provided it complies with airport security regulations. Liquids (such as sauces or yoghurts) must generally adhere to the rules for carrying liquids.

The airline was founded in 1995 and commenced operations the same year, revolutionising European low-cost travel.

Easyjet's corporate headquarters are located at London Luton Airport (LTN) in Luton, United Kingdom.