It’s peace of mind when you miss your connecting flight.

First add your flights to AirHelp+ (minimum 48 hours before departure) so we can track them. When your first flight is delayed, canceled, or diverted, and you miss a connection, we’ll give you a fast €200 payout to help with the hassle.

Just send us your flight details, a proof of the delay, and your boarding passes, and your payout will be on the way.

Heads up: your flights must be part of the same booking to qualify for this insurance.

AirHelp+ members get missed connection insurance bundled into their subscription. It’s not currently sold separately.

Missed connection insurance will protect trips added in the app or Customer Dashboard for the duration of the membership.

The number of trips covered by missed connection insurance varies according to the plan chosen.

Yes, as long as the flights are part of the same trip and you've added them in the app or Customer Dashboard at least 48 hours before your scheduled departure.

However, there’s a limit of one €200 payout per trip. So even when you miss multiple connecting flights within the same trip, you’ll only be eligible for one payout.

If you’ve protected your trip with Missed connection insurance, you’ll receive a one-time €200 payout when:

• A flight delay, cancellation, or diversion causes you to miss your connection.

• Both flights are part of the same booking.

• You arrive at your final destination later than scheduled.

Just remember to add your flights to AirHelp+ so we can protect them! We need the details at least 48 hours before departure.

It’s quick! Once you’ve shared the details of your missed connection, provided proof of the delay, and sent in your boarding passes, we’ll prepare your payout. It should be with you within hours, although it can take a few days to show up in your account, depending on your bank.