Flight Disruptions
Austin-Bergstrom power outage delays flights and disrupts airline counters

Austin-Bergstrom power outage delays flights and disrupts airline counters

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Checked by Matteo Floris

Last updated on 14 October 2026

Affected airports

Affected airlines

Affected airports

Affected airlines

Disruption overview

Power has been restored at Austin-Bergstrom International Airport following a partial outage in the Barbara Jordan Terminal on 13 October 2026 that delayed numerous arriving and departing flights, with no cancellations reported. Ticket counters for Southwest Airlines, United Airlines, and Delta Air Lines were affected, while some baggage claim areas lost lighting. Security screening and baggage claim remained operational, and airport systems began coming back online around 6:40 pm as Austin Energy and airport staff worked to restore service. Domestic U.S. flights aren't covered by EU or UK compensation rules, but if your travel was disrupted, you can ask your airline about rebooking, refund options, and available assistance.

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Disruption details

A partial power outage at Austin-Bergstrom International Airport in Austin, United States, disrupted the Barbara Jordan Terminal and delayed arriving and departing flights on 13 October 2026. Power was fully restored later that evening.

For passengers, this meant longer waits and interruptions to terminal services. If you were traveling through Austin, the disruption affected both flights coming into the airport and those leaving it. No flight cancellations were reported.

The outage affected ticket counters for Southwest Airlines, United Airlines, and Delta Air Lines. Some baggage claim areas also lost lighting, adding to the difficulties inside the main terminal.

Not all services stopped. The TSA security checkpoint stayed open, and baggage claim continued operating despite the loss of lights in some areas.

Austin Energy crews and airport staff worked through the evening to bring power back. Around 6:40 pm, many airport systems began returning to service, including the affected airline counters. The airport later confirmed that power had been fully restored.

For domestic U.S. flights affected by this disruption, EU and UK flight compensation rules don't apply. That means this outage doesn't provide a compensation claim under those rules.

That doesn't mean you're without options. If your journey was affected, ask your airline about rebooking, whether a refund is available if you can't travel, and what care or assistance it can offer while you wait. The support available depends on your flight and circumstances, so check rather than assume you're covered.

Know your rights

These are your air passenger rights

When your flight's disrupted, you may be entitled to various forms of care and compensation under EC 261 and other applicable laws.

Rerouting or refund

If your flight is canceled, your airline must provide an alternative. You may also get a full refund if you no longer wish to travel.

Care and assistance

Your airline must provide food and refreshments if your journey is delayed more than a few hours.

Accommodation

If you are away from home and your journey is delayed overnight, the airline must offer you accommodation and transportation to it.

Communication

Under EC 261 you are entitled to 2 phone calls or emails if your journey is delayed over 1 hour. No compensation when a disruption is caused by extraordinary circumstances, as this appears to be.

This advice is provided to help you if your flight is delayed or canceled. However, the exact care and compensation you are entitled to will depend on your specific circumstances and flight. Always follow the directions of your airline, particularly with regard to check-in and boarding times.

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Quick facts

Summary

Cause

Other

Status

Past disruption

Compensation

Not eligible for compensation

Airlines affected

Southwest Airlines, United Airlines, Delta Air Lines

Airports affected

Austin-Bergstrom International Airport

Cities affected

Austin

Countries affected

United States

Start date

2026-10-13

End date

2026-10-13

Checked by

Matteo Floris

Date updated

14 October 2026

What to do if your flight is delayed, canceled, or overbooked

If you're traveling to, from, or within the European Union, here's what you should do when you experience a disruption.

Gather evidence that your flight was delayed, cancelled, or overbooked.

Get the airline to provide written confirmation of the disruption and the reason behind it.

Request an alternative flight to your destination — or a refund if you no longer wish to travel.

Make a note of the arrival time at your final destination.

Ask the airline to provide vouchers for meals and refreshments.

Avoid signing documents or accepting offers that may waive your passenger rights.

If an overnight stay is required, ask the airline to provide accommodation.

Save receipts for any additional expenses caused by the disruption.

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