Flying with TUI Airways: FAQs, Rules, and Passenger Rights

Here is TUI Airways punctuality data from the last 7 days of operations to help you set realistic expectations:

• On-time performance: 0.00%. This means 0 of the 0 total flights operated arrived within 15 minutes of their scheduled gate time.

• Cancelled flights: 0 flights. Of these cancellations, 0 were on domestic routes and 0 were on international routes.

• Major delays: 0 flights. These flights experienced significant delays, arriving more than 3 hours after their scheduled time.

Flight numbers shown are estimates, based on internal databases and third parties.

Over the last week, TUI Airways international flights had:

• a cancellation rate of 0.00%, and

• a severe delay rate (>180 minutes) of 0.00%.

The airline operated 0 international flights during this period.

Reliability often depends on the specific route, airport, and external factors like weather or air traffic control restrictions.

TUI Airways performance can vary, but AirHelp’s data offers an objective snapshot. TUI Airways has an AirHelp Score of 6.47 out of 10, which evaluates airlines based on on-time performance, claim processing, and customer service.

Like all major carriers, the airline has experienced incidents in its history, but it continuously invests in pilot training, aircraft maintenance, and safety protocols. Modern aviation is statistically one of the safest modes of transportation, and TUI Airways adheres to strict international and UK safety regulations.

TUI Airways operates a network of holiday flights from airports across the United Kingdom to over 100 popular leisure destinations in Southern Europe, the Mediterranean, North Africa, the Caribbean, Mexico, USA, Thailand, and other long-haul sunshine spots.

TUI Airways operates from numerous airports across the UK rather than a single hub (over 20-24 departure airports). Key departure points include London Gatwick (LGW), Manchester (MAN), Birmingham (BHX), Bristol (BRS), Glasgow (GLA), and others like Stansted and East Midlands.

TUI Airways is part of the TUI Group, one of the world's largest leisure travel companies. Its primary partnerships are with other TUI Group brands for package holidays and with various partner airlines (e.g., easyJet, Ryanair, British Airways, Emirates, Qatar Airways) for additional capacity. It does not belong to a major global airline alliance like Star Alliance or oneworld.

If you’re flying on a codeshare operated by another airline, your passenger rights usually depend on the operating carrier (the airline that actually flies the plane). However, if that airline is UK-based or your flight departs from the UK/EU, you may be entitled to compensation under UK 261 (or EC 261) for eligible delays or cancellations.

Let AirHelp check your eligibility and file the claim.

You may bring one piece of hand luggage (max 55x40x20 cm, up to 10 kg) and one small personal item (max 40x30x20 cm). Liquid restrictions follow UK security regulations. Please check TUI's website for the latest details.

The checked baggage allowance is typically included in your holiday package or ticket (at least 20 kg per person for most packages flying both ways with TUI Airways; up to 25 kg for certain types like TUI BLUE or Premium upgrades). Additional fees apply for excess baggage. Always verify your allowance on your booking confirmation.

You should report it immediately to the Baggage Service Office (or at the TUI Airways service desk, if available) and get a Property Irregularity Report (PIR) as proof. On international flights, your baggage rights are protected by the Montreal Convention, which also applies to flights departing from or arriving in the UK.

If you are an AirHelp+ member, you can let AirHelp handle your claim to obtain the reimbursement and compensation you are due (up to approximately £1,550).

You can check in online on the TUI website or via the TUI app, typically from 48 hours up to 2 hours before departure (or 14 days earlier if you've selected seats or upgraded). Airport check-in is also available.

For TUI flights, it is generally recommended to arrive at the airport at least 2 hours before your scheduled departure time for short-haul flights and at least 3 hours for long-haul flights.

Prohibited items include explosives, flammable liquids, and many sharp objects. Common items like certain lighters and gel-type sports equipment are also not allowed. Check the UK airport security regulations website (gov.uk) and TUI's prohibited items list for full details.

You can track your flight on the TUI Airways app or website, or use the flight tracker built into the AirHelp app.

Compensation rights depend on the laws that apply to your specific flight. Flights departing from the United Kingdom or operated by a UK airline may qualify for compensation of up to £520 under UK 261, while EU-related flights fall under EC 261, provided the airline is responsible for the delay.

With our compensation checker, you can check for free whether you are entitled to compensation.

It depends on numerous circumstances, such as the law governing that specific flight, the notice period with which the airline communicates the cancellation, and the delay of the replacement flight. Under UK 261 and EC 261 laws, you may be entitled to assistance at the airport and compensation of up to £520.

Airlines first ask for volunteers to give up their seats in exchange for compensation. If not enough volunteers are found and you are involuntarily denied boarding, you are entitled to compensation under UK 261, EC 261, and other local aviation regulations.

You can file your claim directly on the airline's website. For flight compensation under EU law, submit it through AirHelp: we’ve won compensation for 3 million passengers worldwide. AirHelp operates on a no-win, no-fee basis so you don’t pay us anything upfront.

TUI Airways provides services for passengers with mobility, hearing, and vision disabilities. Common services include wheelchair assistance and pre-boarding.

You can request these accommodations during booking, via the airline's website or mobile app, or by contacting their customer service in advance. Learn more about rights for passengers with disabilities and reduced mobility here.

TUI Airways provides family boarding, child seat guidelines, and infant travel options depending on age and route.

TUI Airways generally does not carry regular pets in the cabin or hold (they must travel as cargo via IAG Cargo). Exceptions are made for recognised assistance dogs (free, with prior approval and documentation).

TUI Airways offers a local onboard Wi-Fi network on many aircraft for access to streaming entertainment (movies, TV shows) and other digital services via passengers' personal devices. It is not full internet Wi-Fi and may require a small fee for certain content; rollout is ongoing across the fleet.

Long-haul aircraft are equipped with seatback screens. Most short- and mid-haul aircraft do not have seatback screens; passengers can stream entertainment to their own devices via the TUI inflight entertainment app/network.

The service varies. On short- and mid-haul flights, buy-on-board snacks and drinks are available (some complimentary items on longer routes). On long-haul flights, complimentary meals, snacks, and drinks are typically provided.

Complimentary alcoholic beverages (beer, wine, spirits) are typically served on long-haul flights (excluding Champagne). On short-haul flights, they are usually available for purchase.

Yes, you may bring your own food on board, provided it complies with airport security regulations. Liquids (such as sauces or yoghurts) must generally adhere to the rules for carrying liquids.

The airline's brand was established in 2017, consolidating the UK operations of the former Thomson Airways (with roots tracing back to Britannia Airways, founded in 1962) under the global TUI brand.

TUI Airways' administrative headquarters are located in Wigmore House, Luton, United Kingdom (near London Luton Airport).