Lufthansa overbooking compensation UK: what to do and how it works

Lufthansa overbooking is a practice that can leave passengers without a seat on board, even with a valid ticket. This is a fairly common occurrence because airlines have the right to sell excess tickets. But don't worry: UK passengers who have been denied boarding due to overbooking are also entitled to compensation under UK261 and EC 261. Find out how!

If you’ve been denied boarding due to overbooking on a Lufthansa flight, you’re protected under UK261 and EU Regulation EC 261/2004. Both regulations offer equivalent protection for passengers, entitling you to compensation of up to £520, but there's more to it than that.

Here’s a quick summary of your rights if Lufthansa overbooks your flight:

1. Rebooking on another flight

Lufthansa must get you on the first available flight to your destination at no extra cost, even if it's in a higher class of service.

2. Ticket refund

If you’re denied boarding due to overbooking and choose not to take the alternative flight, you are entitled to a full refund of your ticket. If you have a return ticket, the unused return leg may also be refunded.

3. Financial compensation

If Lufthansa denies you boarding because of overbooking, UK261 and EC Regulation 261 entitle you to compensation, up to £520, depending on the flight distance.

4. Airport assistance

If you’re denied boarding or if you agree to take the next available flight, Lufthansa must provide assistance while you wait at the airport.

The assistance includes meals, drinks, phone calls and emails. If the next available flight you agree to is scheduled for the following day, the airline must also cover the cost of hotel accommodation and transport to and from the airport.

5. Right to information

The airline is required to clearly inform you about:

• Your passenger rights

• The reason for being denied boarding due to overbooking

• The procedure for claiming compensation

What happens if you voluntarily give up your seat

In the event of overbooking, Lufthansa is required to ask passengers at the gate if anyone is willing to voluntarily give up their seat.

• In exchange for giving up your seat, the airline typically offers benefits such as vouchers or travel credits.

• The airline must then either rebook you on the next available flight (known as the right to re-routing), or refund your ticket.

• You are also entitled to airport assistance.

• However, by voluntarily giving up your seat, you waive your right to financial compensation.

If there are not enough volunteers, Lufthansa will decide who will be denied boarding.

What happens – and what to do – if Lufthansa denies you boarding due to overbooking

Here’s a summary of what to do if you’re denied boarding by Lufthansa due to overbooking, so you can ensure your rights are protected:

1. Keep all your travel documents.

2. Ask for written confirmation that boarding was denied due to overbooking.

3. Assert your right to receive assistance at the airport.

4. Request an alternative flight (right to re-routing) or a ticket refund.

5. Keep all receipts and invoices for any expenses to request reimbursement.

6. Finally, submit a compensation claim.

Use our compensation calculator below to find out how much you may be entitled to.

The amount of compensation for overbooking, as set out in UK261 / EC 261, depends on two main factors:

1. The distance of your flight

2. Whether your flight is within the UK and EU or not

We’ve put together a quick chart to show how much you’re eligible for based on your flight details:

These amounts therefore don't depend on your ticket price, but are fixed rates. For example, if you bought a London to Frankfurt flight (under 1,500 km) and paid £100 for it, the overbooking compensation would still be £220.

You can claim compensation for overbooking directly from Lufthansa: the airline is legally required to inform you of the procedure to follow when making a claim.

Alternatively, you can turn to AirHelp to increase your chances of success and make the process faster and easier. Since 2013, we’ve helped over 3 million passengers receive the compensation they were owed. What's more, you get several advantages:

• We handle all the paperwork on your behalf

• We keep you updated on your claim's progress

• No risk: you only pay a fee if you get compensation (no win, no fee)

It only takes three clicks to get started:

Your right to UK261 compensation expires in 6 years under UK law. EC Regulation 261 does not set a specific time limit, which instead depends on the country where the legislation applies (in most cases, you have up to 3 years to file a claim with Lufthansa for overbooking compensation).

Furthermore, in the event of denied boarding, there are certain situations in which UK261 / EC 261 do not grant compensation. There are two main cases:

Here are some tips to reduce the chances of being selected for denied boarding by the airline in case of overbooking.

None of these tips guarantee you won't be bumped, but they'll help tip the odds in your favour. Here's how to avoid Lufthansa overbooking:

What are my rights if my Lufthansa flight is overbooked?

You're entitled to:

• A ticket refund or rebooking on another flight at no extra cost

• Potential financial compensation of up to £520

• Airport assistance and to be informed about any changes to your flight.

What should I do if Lufthansa overbooked my flight?

Hold onto your boarding pass and any other travel documents, ask why you’re being denied boarding and request an alternate flight to your destination. If you decide not to accept the alternative flight, get your ticket refunded and then check with AirHelp to see if you're entitled to compensation of up to £520.

Can I claim both a refund and compensation?

Refund and compensation are two separate entitlements, therefore you can claim both. The refund covers the cost of your ticket, while the compensation is an additional payment of up to £520, as provided for by UK261 / EC 261.

Is Lufthansa overbooking legal?

Overbooking is a lawful practice, but the airline must respect passenger rights under UK261 and EC Regulation 261.

What happens if I miss a connecting flight?

If you miss your connection due to overbooking, you're entitled to compensation: use our calculator to check what you could be owed in this situation.

How can AirHelp support you with a Lufthansa overbooking?

We'll tell you quickly if we think you are eligible for compensation, handle all communication with the airline, and provide legal support if needed. Plus, we only charge a fee when we're successful in getting your compensation: no win, no fee.