Air India flight compensation: your UK rights for delays and cancellations

When your Air India flight is delayed or cancelled, you may be entitled to compensation of up to £520 under UK law (UK261) or European regulation EC 261. In this guide, you’ll learn about your rights as an air passenger, when you qualify for compensation, and how to file a claim.

AirHelp helps air passengers worldwide get what they’re owed, with no upfront fees. Check for free now to see whether you qualify for Air India compensation.

UK261 and European Regulation EC 261 apply to Air India flights under the following conditions:

• ✔ Flights departing from the UK: any Air India flight that departs from an airport within the United Kingdom (e.g., London Heathrow, Manchester, or Edinburgh) is protected under UK261, no matter where it's headed.

• ✔ Flights leaving from the EU: any Air India flight that departs from an airport within the European Union (e.g., Paris, Berlin, or Rome) is protected under EC 261, no matter where it's headed.

• ❌ Flights from India to the UK/Europe on Air India: Air India flights traveling from India to the UK or Europe are not protected by EC 261, since the airline is not UK or EU-based and the flight originates outside these regions.

• ✔ Codeshare flights flown by UK/EU Airlines: if your ticket is with Air India, but your India-to-UK/Europe journey is actually operated by a British or European carrier (like Lufthansa, Swiss, or another Star Alliance partner), then UK261 or EC 261 does apply—because the airline flying the plane is based in the UK or EU.

As a UK traveller, you have comprehensive compensation rights under UK261 and EC 261 when flying with Air India on covered routes. You're protected under UK261 for flights departing from the UK, and under EC 261 for flights departing from the EU. Air India flights from India to the UK/Europe are not covered unless the flight is operated by a UK or European partner airline.

• You must receive food and drinks if delayed at the airport for over 2 hours, plus accommodation if overnight.

• If the delay upon arrival exceeds 3 hours, you may be entitled to compensation.

• Compensation ranges from £220 to £520, depending on the flight distance (e.g., £350 for flights between 1,500 and 3,500 km).

• If the delay exceeds 5 hours, you have the right to cancel your flight and receive a refund of the ticket. You are also entitled to a return flight to your original departure airport if necessary.

• 1-hour delay: what the law says →

• 2-hour delay: mandatory assistance →

• 3-hour delay: right to compensation →

• 5-hour delay: refund and compensation →

1-hour delay: what the law says

A delay of one hour does not entitle you to compensation or assistance from the airline in the form of meals and drinks. However, you have the right to be informed about the delay and its developments.

In certain situations, however, even a one-hour delay could, albeit indirectly, entitle you to compensation. For example, a one-hour delay could result in the loss of a connecting flight, or contribute to a total delay of more than 3 or 4 hours. If you think you fall into one of these categories, check your eligibility with our free compensation checker.

2-hour delay: mandatory assistance

If your Air India flight is delayed by at least 2 hours and is 1500 km or less, you are entitled to assistance, which includes:

The airline must provide assistance free of charge, even in cases where it is not responsible for the delay – such as in the event of bad weather or other extraordinary circumstances.

3-hour delay: right to compensation

If your Air India flight arrives 3 hours late or more, in addition to assistance, you may be entitled to compensation under UK261 or European Regulation EC 261.

5-hour delay: refund and compensation

If the delay exceeds 5 hours, you have additional rights:

The right to a refund is in addition to the right to compensation.

Air India flight delay compensation amounts are set by UK261 and European Regulation EC 261 and determined by flight distance and length of delay, not ticket price:

• For short flights covering distances up to 1,500km, passengers are entitled to £220 per person.

• Medium-distance flights between 1,500km and 3,500km qualify for compensation of £350 per passenger.

• Long-haul flights over 3,500km have a tiered compensation structure: £520 per passenger for delays of 4 or more hours, and £260 per passenger for delays between 3 and 4 hours.

If you’re confused, here’s a simple table to help:

Air India compensation calculator

Not sure how much you’re owed? Use our free compensation calculator below to see if you're eligible and determine the amount. Just enter your flight details and we’ll estimate your claim.

In the event of an Air India flight cancellation, UK261 and European Regulation EC 261 grant you certain immediate rights:

• Alternative transportation to get to your destination.

• Ticket refund if you decide not to travel.

• As with delays, you are also entitled to care and assistance, which includes meals, refreshments, communication rights, and hotel room and transportation to and from the airport if necessary.

In addition, you may be entitled to up to £520 in compensation.

When are you entitled to flight cancellation compensation?

In the event of flight cancellation, you are eligible for Air India compensation if:

• You received a notice regarding cancellation less than 14 days before departure.

• The airline is responsible for the cancellation (e.g., operational issues or staff shortages).

• If you took a replacement flight, your new arrival time was significantly different to your original flight.

The airline can avoid paying compensation if they were able to offer you an alternative flight which would get you to your destination at a very similar time to your original arrival time.

As with delayed flights, the amount of compensation is based on flight distance, not ticket price, and ranges from £220 to £520 per passenger. However, in the case of cancelled flights, eligibility for compensation also depends on the notice given, as well as the alternative flight offered. Here's how the rules break down based on timing:

There are two ways to claim compensation – direct via Air India or via a third party expert like AirHelp.

Claiming via the airline

Every airline has its own individual claims process which should be somewhere on their website. You’ll need to gather all the documents about your flight, research the regulations to determine whether your claim is eligible, and then submit it and follow up.

If you don’t get a reply or you aren’t satisfied, you can escalate your claim to the UK Civil Aviation Authority (CAA) for UK261 claims, or to the relevant European national aviation authority for EC 261 claims. If that fails, you may want to consider hiring a lawyer and taking legal action through the courts.

Claiming with AirHelp

We handle everything for you, from start to finish so it’s as easy as possible to get your money.

The right to Air India compensation for a disrupted flight depends on the airline’s responsibility. Airlines are not required to compensate passengers in cases of extraordinary circumstances, meaning situations beyond the airline's control. These include severe weather conditions, medical emergencies, airport staff strikes, political instability, bird strikes, acts of sabotage, security risks… you get the idea.

If you’re still unsure, the table below helps clarify when you might be eligible for compensation:

Under extraordinary circumstances, compensation is therefore off the table. However, other rights still apply, such as the right to care and assistance during your wait and, if applicable, the right to a ticket refund.

Air India is the flag carrier airline of India, founded in 1932 (as Tata Airlines). It is a major international airline with its main hub at Indira Gandhi International Airport in Delhi. The airline is headquartered in New Delhi, India.

Contact information:

• Website: https://www.airindia.com/

• Online support: via the "Contact Us" section on the website

• Headquarters Address: Airlines House, 113 Gurudwara Rakabganj Road, New Delhi 110001, India