Reimbursement and Compensation: Gol Airlines

It's frustrating when a flight delay or cancellation causes havoc with your travels. If your flight was departing from a European airport, we have good news for you — you could be owed up to £520 (£520) per person in Gol Airlines compensation. That's because of an EU law which allows passengers to claim flight cancellation or Gol Airlines delay compensation. AirHelp can quickly confirm what you're owed — and make claiming it off Gol Airlines simple!

Any Gol Airlines flight departing from a European airport must conform to the European law which protects air passengers in the event of flight delays.

This law, known as EC 261, says that airlines must provide passengers with food, drink, and access to communication when they're delayed. They must also offer accommodation and replacement flights if necessary.

But more than that, if Gol Airlines is responsible for the flight delay, the law says that they must compensate passengers when the flight is delayed by 3 hours or more. All the details are included in our guide to flight delay compensation.

So if you arrive at your destination over 3 hours late, it's always worth checking if you're owed Gol Airlines flight delay compensation. Don’t miss out on up to £520 per person.

We make claiming compensation for Gol Airlines flight delays as easy as possible. Our compensation check tool, together with our air passenger rights experts, will confirm your delay time, and make sure there are no extraordinary circumstances which impact your eligibility. You can usually claim for flights from as far back as 3 years ago.

In Europe, EC 261 protects all passengers in the event of flight cancellations, especially last-minute flight cancellations.

If there's any Gol Airlines flight cancellation less than 14 days before the flight was due to depart from a European airport, passengers may be eligible for Gol Airlines flight cancellation compensation, up to £520 per person.

That's unless there were some kind of extraordinary circumstances which gave Gol Airlines no choice but to cancel the flight. The law accepts that airlines should only pay compensation when they are at fault — but they must still ensure passengers reach their final destination or get a full refund for the flight.

Airlines like Gol Airlines also don't need to pay compensation if they're able to offer an alternative flight that arrives at a very similar time to the original one. The specific time limits are included in our flight cancellation compensation guide.

Even though Gol Airlines is not a European airline, they always comply with European laws every time they depart from a European airport. That means passengers flying out of a European airport with Gol Airlines are protected by EC 261, one of the world's most comprehensive air passenger rights laws.

This gives passengers the right to claim flight delay compensation, Gol Airlines cancellation compensation, or overbooking compensation if Gol Airlines is responsible for the issue.

Unfortunately, the same protections don't apply for flights going the other way. Gol Airlines passengers who land in the EU are not covered by EC 261 if the departure airport is outside the EU. For these flights, you'll need to check what other air passenger rights apply.

Which Gol Airlines Flights are Covered by EC 261?

Table shows values in € as specified in EC 261

As you might expect with any law, there are exceptions and special circumstances that can affect how much compensation is owed in every individual case. AirHelp makes it simple to check what you’re owed with our free compensation calculator.

GOL Airlines is a leading Brazilian low-cost carrier, offering domestic and international flights. With a modern fleet of 130 aircraft, including Boeing 737s and 737 MAXs, GOL Airlines ensures a comfortable and efficient travel experience. Operating from its main hubs in São Paulo (GRU) and Rio de Janeiro (GIG), GOL Airlines connects passengers to over 70 destinations across Brazil, South America, and the Caribbean. Whether you are planning a business trip or a vacation, GOL Airlines provides reliable and affordable air travel options. Enjoy excellent in-flight service, complimentary snacks, and a wide range of entertainment options. Book your flight with GOL Airlines today and experience the convenience and quality that millions of passengers have come to rely on.

• Website: https://www.voegol.com.br/

• Customer Service International Number: +55 11 5504 4410

• Email: [email protected]

• Headquarters Address: GOL Linhas Aéreas Inteligentes S.A., Praça Comandante Lineu Gomes, S/N Portaria 3, Prédio 40, Terminal 1, Jardim Aeroporto, São Paulo, SP, Brazil