AirHelp’s your best choice for flight compensation in the UK. Here's why.
Flight disruptions can turn an exciting journey into a stressful ordeal in seconds. From a delay that eats into your precious holiday time to a cancellation that derails your plans completely, these situations are more common than we’d like to admit. And while airlines may hope you don't realise, your rights as a passenger are legally protected.
The problem? Claiming compensation alone is complicated — airlines often ignore or reject legitimate claims, leaving you to navigate endless paperwork and red tape. It’s frustrating, time-consuming, and usually stacked against you.
That’s where AirHelp comes in. While many companies can file a claim, only one combines the scale, expertise, and legal power to truly stand up to the airlines: AirHelp. We don’t just push paper — we’re your personal advocate, handling the entire process from start to finish and making sure you get the money you’re owed.
In this guide, we’ll show why AirHelp isn’t just a leader, but the best choice for UK travellers seeking flight compensation.
How flight compensation works
The foundation of air passenger rights in the UK isthe EU Regulation 261/2004, which was kept in UK law after Brexit and is now known as UK261. Put simply, airlines must compensate passengers for:
Delays of 3+ hours
Last-minute cancellations
Denied boarding
The catch? The disruption must be the airline’s fault — not “extraordinary circumstances” like bad weather.
Airlines, equipped with large legal teams, try to avoid paying. That’s why using a compensation company makes sense. AirHelp combines flight data, legal expertise, and over 12 years of experience to build a strong case and hold airlines accountable. We’ve been at the forefront of protecting passengers’ rights for over a decade.
Key factors you should consider
When choosing a flight compensation service, here's what matters most.
A quick comparison
| Company | Max service fee | Max compensation | Processing time | Regulation coverage | Extra services | Customer reviews (Trustpilot) |
|---|---|---|---|---|---|---|
| AirHelp | 35% (VAT included) | £338 | 8 to 14 weeks | Global | AirHelp+ disruption insurance; App; Legal help | "Excellent" – 222,000 reviews |
| Flightright | 30% (VAT excluded) | £332 | 8 to 14 weeks | UK and EU | Legal help | "Excellent" – 2,902 reviews |
| Bott and Co | 42% (VAT excluded) | £257 | Not specified | UK and EU | Legal help | "Excellent" – 1,985 reviews |
| Click2Refund | 28% (VAT excluded) | £345 | Not specified | UK, EU, Turkey | Legal help | "Excellent" – 611 reviews |
| SkyRefund | 35% (VAT included) | £338 | Not specified | UK, EU, Turkey, Brazil | Legal help | "Excellent" – 2,718 reviews |
VAT applies to UK residents.
In-depth comparison
A deeper dive into the key factors reveals some subtle but important differences.
Fees and pricing
AirHelp’s standard 35% fee includes VAT — a transparent, all-in-one rate with no hidden extras. While some competitors — like Flightright with a maximum service fee of 30% — appear cheaper, VAT often isn’t included. Once you read the fine print, the numbers tell a different story.
AirHelp’s model is designed to be straightforward, fair, and cover every aspect of your claim without surprises.
Speed and success rate
AirHelp’s size, experience, and advanced technology often help us resolve cases more quickly than others. Our cutting-edge tech, automated systems and AI-powered processing keep things moving smoothly, so we can handle millions of claims efficiently.
Competitors like Flightright or Click2Refund highlight strong courtroom wins and success rates. But AirHelp’s record of securing compensation for more than 3 million passengers worldwide shows the real picture: consistent results at scale, backed by deep expertise and legal strength.
Customer experience and trust
When it comes to customer service, clarity and updates are everything. AirHelp keeps you informed throughout the process, so you don’t have to chase us for answers. Plus, our global coverage means we can support passengers wherever they are.
Our “Excellent” Trustpilot rating, based on more than 222,000 reviews, speaks volumes. Other companies also rank highly, but the sheer number of reviews we’ve earned shows the scale of our success and the trust that travellers place in us.
Why AirHelp stands out
The biggest in the business
We’ve helped more passengers and recovered more compensation than anyone else. That gives us serious leverage when dealing with airlines.
Global coverage
We work under more regulations worldwide than any other service — whether your flight was disrupted in Europe, the Middle East, or Brazil, we can help.
Unmatched legal expertise
Our large in-house legal team is ready to take airlines to court if needed. And as a founding member of the Association of Passenger Rights Advocates (APRA), we help shape air passenger rights at the European level and beyond.
Tech-powered efficiency
From near-instant claim checks to automated updates, our AI-driven approach makes the process seamless and fast.
Passenger-first mission
Our core purpose is to stand up for air passengers, and that commitment guides everything we do.
More than compensation
With AirHelp+ disruption insurance and our Flight & Claim Tracker app, we help travellers with tools, alerts, and protection that make every journey smoother.
The bottom line
While many companies can help you submit a claim, only AirHelp offers the best mix of fairness, expertise, speed, and transparency — all backed by unmatched experience, advanced technology, and a global reach. That’s why we’re confident AirHelp is the best choice for any UK traveller seeking compensation for a delayed or cancelled flight.
Choosing AirHelp isn’t just about getting money back — it’s about regaining control and peace of mind in an industry that often leaves passengers alone, confused, and unaware of their rights.
Take 2 minutes to check if your flight’s eligible for compensation, and let our experts handle the rest.